Privacy Policy

Effective Date: May 13, 2025 Last Updated: May 13, 2025

Introduction

At Mint Life Sciences ("we," "our," or "us"), your privacy is a matter of utmost importance to us. As a leading pharmaceutical manufacturer and distributor committed to ISO 9001:2015 and WHO-GMP standards, we hold ourselves to the highest standards not only in our products but in how we handle your personal information.

This Privacy Policy explains what information we collect when you visit www.mintlifesciences.com (the "Website"), how we use it, how we protect it, and your rights in relation to it. By accessing or using our Website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you interact with our Website.

1.1 Information You Provide Voluntarily

When you contact us, submit an inquiry, request a product catalogue, or engage in any of our services, you may provide:

• Personal Identification Information – Full name, job title, company/organization name
• Contact Information – Email address, phone number, mailing address
• Business Information – Type of business, product requirements, distribution interests (e.g., PCD Pharma Franchise inquiries, Third Party Manufacturing inquiries)
• Communication Records – Any messages or correspondence sent through our contact forms or email
• Financial Information – If applicable, billing and payment details for business transactions

1.2 Information We Collect Automatically

When you visit our Website, we may automatically collect:

• Usage Data – Pages visited, time spent on each page, links clicked, and browsing patterns
• Device and Technical Data – IP address, browser type and version, operating system, device identifiers
• Location Data – General geographic location inferred from your IP address
• Cookie Data – Data stored by cookies and similar tracking technologies (see Section 5)

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Business partners, distributors, or franchise partners who refer you to us
• Analytics and advertising providers
• Publicly available professional databases

2. How We Use Your Information

Mint Life Sciences uses the information we collect for the following purposes:

• To respond to inquiries – Addressing questions about our pharmaceutical products, PCD Pharma Franchise opportunities, or Third Party Manufacturing services
• To process business transactions – Managing orders, distribution agreements, and related documentation
• To communicate with you – Sending product updates, company news, regulatory announcements, and other relevant information you have opted into
• To improve our Website and services – Analysing usage patterns to enhance user experience and Website performance
• To comply with legal obligations – Meeting requirements under applicable laws and regulations, including pharmaceutical regulatory frameworks
• To protect our business and users – Detecting and preventing fraud, security breaches, or other harmful activities
• To send marketing communications – Where you have provided consent, informing you about new products, offers, and healthcare solutions

3. Legal Basis for Processing (For Users in the EU/EEA/UK)

If you are located in the European Union, European Economic Area, or United Kingdom, we process your personal data on the following legal bases:

• Contractual necessity – To fulfil a business contract or pre-contractual obligations
• Legitimate interests – For improving our services, conducting marketing to businesses, and ensuring Website security
• Legal compliance – To meet regulatory and statutory requirements
• Consent – Where you have explicitly agreed to the processing of your data for a specific purpose

You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We may share your data with trusted third-party service providers who assist us in operating our Website and business, including:

• IT and hosting service providers
• Email marketing platforms
• Analytics and data processing providers
• Payment processors

All service providers are contractually obligated to protect your data and may only use it for the purposes specified by us.

4.2 Business Partners and Distributors

If you engage with us regarding PCD Pharma Franchise or Third Party Manufacturing arrangements, relevant information may be shared with our authorised partners as necessary to fulfil those business arrangements.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our Website.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve your browsing experience and gather usage statistics.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our Website.

For more information about managing cookies, visit: www.allaboutcookies.org

6. Data Security

Mint Life Sciences takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Access controls limiting data access to authorised personnel only
• Regular security assessments and system updates
• Confidentiality agreements with staff and service providers

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or regulatory obligation.

• Enquiry and contact data is typically retained for up to 3 years from your last interaction with us
• Business transaction records are retained for 7 years in accordance with applicable financial and pharmaceutical regulations
• Website analytics data is retained for up to 26 months

Once data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access – Request a copy of the personal data we hold about you
• Right to Rectification – Request correction of inaccurate or incomplete data
• Right to Erasure – Request deletion of your personal data, subject to legal obligations
• Right to Restriction – Request that we restrict the processing of your data in certain circumstances
• Right to Data Portability – Receive your data in a structured, machine-readable format
• Right to Object – Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent – Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details provided in Section 11.

9. Children's Privacy

Our Website and services are directed toward healthcare professionals, pharmaceutical businesses, and industry partners. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our Website may contain links to third-party websites, including regulatory bodies, industry associations, or partner organisations. This Privacy Policy applies solely to our Website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or data practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Mint Life Sciences Panchkula, Haryana, India (Near Chandigarh)

📧 Email: info@mintlifesciences.com 📞 Phone: +91-9056222218 🌐 Website: www.mintlifesciences.com

We are committed to resolving any privacy concerns promptly and transparently.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or Website functionality. Any material changes will be communicated by updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Amendment) Act, 2008, and any applicable data protection regulations.